Laurent Junique, born on May 17, 1963, in Lyon, France, is a prominent entrepreneur and the founder of TDCX, a leading business process outsourcing (BPO) and call center firm based in Singapore. Growing up in a family that frequently moved due to his parents’ careers in the oil industry, Laurent developed a global outlook from an early age. He pursued his education at the École Supérieure d’Informatique Electronique Automatique and graduated from the École Supérieure de Commerce de Paris (ESCP) in 1985.
Laurent began his professional journey at Sofres, a market research firm, where he honed his analytical and marketing skills for five years. In 1990, he transitioned to Paribas Bank, where he held several leadership positions, including heading the credit card marketing department and managing customer relationship and e-commerce marketing strategies. His diverse experience in banking provided him with a solid foundation for his future entrepreneurial endeavors.
In 1995, at the age of 29, Laurent relocated to Singapore and founded Teledirect, a company designed to manage calls, emails, and faxes for various clients. The venture faced numerous challenges in its initial ten months, but Laurent’s unwavering determination and innovative vision helped the company stabilize and flourish. Teledirect was rebranded as TDCX in 2019, expanding its offerings to include content moderation, marketing solutions, and e-commerce support.
Under Laurent’s leadership, TDCX established itself as a global partner for major brands such as Facebook and Airbnb, achieving impressive annual revenues. The company went public on the New York Stock Exchange in 2021, marking a significant milestone in its growth trajectory. However, in June 2024, Junique made the strategic decision to take TDCX private in a deal valuing the company at approximately $1 billion.
Laurent’s innovative approach and dedication to excellence have positioned him as a leading voice in the BPO industry. In recognition of his contributions, he received the 2018 EY Entrepreneur of the Year – Outsourced Solutions Award, highlighting his influence and success within the sector.
Beyond TDCX, Laurent has held various influential roles, including managing director of Phone Communication Pte Ltd and CEO of Leo Burnett France, where he expanded the agency’s global reach. He later served as CEO of Publicis Worldwide, where he significantly grew the company’s international accounts.
Today, Laurent Junique remains an inspiring figure in the business world, with TDCX operating as a leading player in the BPO industry, renowned for its innovative solutions and exceptional customer experiences. Residing in Singapore, Laurent continues to drive the company’s vision forward while contributing to the global BPO landscape.
